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AI Safety in Customer Service: Avoiding Over-Reliance Pitfalls

AI Safety for BuildersListen

AI Safety in Customer Service: Avoiding Over-Reliance Pitfalls

Explore AI safety in customer service and learn how to avoid over-reliance pitfalls. Discover the importance of balancing AI efficiency with human empathy.

What Never Goes in a Prompt: Samsung Leak Checklist

AI Policy

What Never Goes in a Prompt: Samsung Leak Checklist

A free AI use policy starts with what never goes in a ChatGPT prompt: source code, customer files, health data, and secrets.

Get AI Safety Certified Team · 2 min · 2 views

EU AI Act Article 4 AI Literacy: No Universal Certificate But You Still Need Training

EU AI Act

EU AI Act Article 4 AI Literacy: No Universal Certificate But You Still Need Training

Article 4 requires role-tailored AI literacy for providers and deployers. There is no universal EU literacy certificate.

Get AI Safety Certified Team · 2 min · 0 views

AI Policy Template: From One Page to Auditor-Ready Five Pages

AI Policy

AI Policy Template: From One Page to Auditor-Ready Five Pages

Start with a one-page AI safety policy staff will actually sign, then expand to a five-page pack an auditor can follow.

Get AI Safety Certified Team · 2 min · 0 views

AI Safety for Hiring: HR, Bias, and NYC Local Law 144

Hiring & HR

AI Safety for Hiring: HR, Bias, and NYC Local Law 144

Hiring screens that use AI are a safety problem: bias, over-reliance, and disclosure — not a prompt-injection drill.

Get AI Safety Certified Team · 2 min · 0 views

EU AI Act Deployer vs Provider: Which One Are You?

EU AI Act

EU AI Act Deployer vs Provider: Which One Are You?

Most companies are EU AI Act deployers — they use AI — not providers who place models on the market. Article 4 literacy starts from that split.

Get AI Safety Certified Team · 2 min · 0 views

ISO 42001 in Plain English: A Builder Checklist

AI Safety for Builders

ISO 42001 in Plain English: A Builder Checklist

ISO/IEC 42001 is an AI management system standard. Builders need a short checklist, not a 200-page binder, to start.

Get AI Safety Certified Team · 2 min · 1 views

CASF vs TAISE: $199 Safety vs $795 Security

Safety vs Security

CASF vs TAISE: $199 Safety vs $795 Security

Despite the name, TAISE is security for CISOs. CASF Foundations is $199 safety for builders with a verifiable badge.

Get AI Safety Certified Team · 2 min · 1 views

RAG Safety Eval Harness for Engineers

Engineering

RAG Safety Eval Harness for Engineers

A small Python harness that checks retrieval answers for PII leaks, refusals, and over-confident quotes of missing policy.

Get AI Safety Certified Team · 2 min · 0 views

AI Safety vs AI Security: Intent Is the Key Distinction (2026 Guide)

Safety vs Security

AI Safety vs AI Security: Intent Is the Key Distinction (2026 Guide)

Safety is accidental harm from what the model does. Security is attackers against the model. Intent is the distinction builders miss.

Get AI Safety Certified Team · 3 min · 7 views

Over-Reliance in AI Support: The Air Canada Chatbot Case

AI Safety for Builders

Over-Reliance in AI Support: The Air Canada Chatbot Case

A chatbot invented a bereavement fare. The tribunal treated the airline as responsible. Over-reliance is a safety failure.

Get AI Safety Certified Team · 2 min · 1 views

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